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Refund policy
Last updated: 29 October 2026
We want you to be happy with what you buy on AI Smart Tutors. This policy explains how sales, cancellations and refunds work.
Digital products are available as soon as your payment is confirmed. If a product is not as described, you cannot access it because of a technical problem we are unable to resolve, or you bought it by mistake and have not meaningfully used it, contact us and we will review your request.
If you need to cancel or reschedule a lesson, please do so as early as possible from your account or by contacting us, so that the tutor can offer the time slot to someone else. If a tutor cancels or does not attend a lesson, we will offer you a new time or a refund. If you miss a lesson without notice, a refund is not guaranteed and will be reviewed case by case.
Email [email protected] with your account email, what you bought or booked, and the reason for your request. We aim to review requests promptly and will tell you the outcome by email.
Approved refunds are returned to the original payment method. Your bank or card issuer may take several business days to show the credit.
We may decline a refund where there is evidence of misuse, such as consuming most of a product, sharing content, or breaking our Terms and Conditions.
